Terms & Conditions




Shaker Kitchens OnLine Ltd

Registered Office Address:

Trullwell, BOX, Gloucestershire, GL6  9HD

Registered Company Number:  9755869

Vat Number: 225 2179 26


By ordering any of our products you are agreeing to our Terms and Conditions and as such are bound by them.  In the event of any conflict between the terms of these Terms and Conditions and Our Terms of Use Policy, Acceptable Uses Policy,  Cookie Policy or Privacy Policy these Terms of Conditions shall take precedence.

By placing an order you will be confirming that you are legally able to enter a binding contract, are at least 18 years of age and are a resident of the United Kingdom, Southern Ireland or the Channel Islands, and that you are accessing our Website in order to do so from any of the above stated locations.  We do not accept orders from outside of these locations.

To enable you to process any order you will need to click the “I Accept” button at the end of the Terms and Conditions.

By using our website to order goods from us you accept that communication between us will be mainly electronic.  Communications in the form of documents will be deemed received immediately when posted on our website or within 24 hours in the case of email notifications.    When placing an order you will be asked if you would like to receive any ‘special offer and news updates’ from us.  You can click on the unsubscribe button if you do not want to receive these.  You are able to opt out at any time by following the “opt out” procedure detailed at the bottom of each email sent to you.  Once you have read our privacy and cookie policy – link detailed below – and then proceeding to place an order, you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our privacy policy).


Subject to the terms of our privacy policy, cookie policy (Insert link to privacy policy and cookie here) and terms and conditions, we will never give out your email address or contact details to any third party.


You are only permitted to download extracts from our website that are reasonable, and relate directly to your order and are for your own use and are not permitted to be made available by you for any third party by any other means, electronically or otherwise.  The copyright and other intellectual property rights in all material on our website are owned by us or our licensors.  Any use of extracts from our website for any other purpose other than pertaining immediately to your order is prohibited.

Our status as the authors of material on our website must always be acknowledged.


The contract between you and us is binding and on our respective successors and assignees.  You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it without our prior written consent.  We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of contract.


We will acknowledge receipt of your order from our website via email. Once we have accepted this order we will acknowledge this again by email along with the Order Confirmation. This will form the Contract between us.  We reserve the right to refuse any submitted order.

The contract will relate only to those products confirmed by us in the order confirmation.  We do not have to supply any other products within your order until those products have been confirmed in a separate Order Confirmation.

Whilst every effort is made to ensure a clear description and representation of the products for sale on our Website there may be slight variations in size, shape and colour described.  The mentioned descriptions and illustrations are for guidance only and we reserve the right to vary the nature of the products advertised where necessary without notice to you.  These variations will not materially alter the product sold.


Despite our best efforts the possibility will always exist that there may be an error in the pricing of any of the products that are displayed on Our website.    Prices are normally verified in the Order Confirmation.  In the event that the product’s correct price is less than stated on the Website we will charge the lower price. If the product’s price is normally higher than stated on the website we would normally contact you before proceeding with the Order Confirmation.  We reserve the right to reject the order and will inform you in that event.  Should the pricing error be obvious, and potentially recognisable by you as an error, one we reserve the right to supply you with that product.

Product prices are liable to change at any time. However, once an order has been place and paid for the quoted prices will not be altered.


Payment for all products must be made via our PayPal account on-line, by credit or debit card.  The order will be processed by us once payment has been made by you, the value of which is detailed on the Order Confirmation.

In the event that we are unable to receive full payment from you according to the Order Confirmation, we reserve the right to cancel the contract.

Ownership of the products will only pass to you when we receive full payment as set out in the Order Confirmation and the completed order has been collected.


You will be able to cancel the contract within 48 hours of placing the order.  That is within 48 hours of having paid for the order.  You will receive a full refund via our Paypal account.  Use you cancel the order by emailing us, quoting the order number and the reason for cancellation.  This will not affect your other statutory rights as a consumer.


You will be advised of the date the order will be ready for collection on the Order Confirmation.  This will normally be 6 weeks from payment date.  There may be other factors outside of our control which may affect the readiness of the order.  We will take all possible steps to avoid this and will inform you in as soon as possible if there is likely to be a delay, and provide you with a new collection date.

Collection of all ordered products shall be from our premises.  On collection you will need to bring your Order Confirmation and ID – either a valid driving licence or passport.  If a third party is making the collection on your behalf they will need to be able to confirm the order number and the address to which the goods are to be delivered.  In the event of a change of address for the destination of the order we will need to be notified of this ahead of the collection date.


In the event that you do not collect your order on the agreed/specified collection date we will charge you storage costs for each day over the original date. The rate will be £50 per day and this will be confirmed on the Order Confirmation.  The charges will be made weekly and the payment for this will be made by you weekly and prior to collection.


Each product that we supply you with shall be of satisfactory quality and be reasonably fit for the purpose for which it has been supplied.


If you have cancelled an order (up to 48 hours from payment of order) we will process the refund due as soon as possible and within 7 days of the time and date on which you informed us of the cancellation.

In the event of a defective product we will need to examine the product in the first instance to verify this.  We will then notify you of your refund via email within a reasonable period of time.  The refund is normally made as soon as possible and within 14 days of the confirmation of the due refund.  We will refund the product cost in full and any reasonable costs incurred by you in returning this item.


If we fail to comply with these terms and conditions and are unable to complete your order we shall only be liable to you for the purchase price of the products.  We shall not be liable for the following consequences even if such losses result from a deliberate breach of our contract.  These consequences include loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data or waste of management or administrative time. However we will prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded in the previous sentence.

Nothing in the contract excludes or limits our liability for claim against in respect of negligence or damage to you or your property.


We will not be liable for any failure to complete a contract or for a delay in doing so in the event of the following events which we cannot control. These are acts, events, an accident or omission beyond our reasonable control such as strikes, a lock-out or other industrial action, civil disorder, terrorist acts, threat or preparation of war, fire, flood, earthquake, or other acts of god, non-ability to use any public transport or any public or private communication networks, legislation imposed by the government. In any of these events our contract will deemed to be suspended until such a time as it reasonable to re-commence.


When placing an order with us and making payment via our Paypal account you should read and abide by their terms and conditions and policy regarding the prevention of fraud.


The detail and accuracy of all information on our website is checked and updated regularly.  We may make changes to this information at any given time without notice.

The material on our website is provided “as seen” without any conditions, warranties or other terms. We provide you with our website on the basis that we exclude all representations, warranties, conditions and other terms which might have effect in relation to our website.


In the event you wish to resell any of our products you agree that they will be resold only under the brandname Shaker Kitchens OnLine Ltd.


We reserve the right to revise and amend these terms and conditions as required.  If any alteration to these occurs during your contract period you will be notified of the amendments.